At MedicalHigh, we prioritize product quality, customer satisfaction, and professional service. Due to the nature of our products, all sales are considered final. However, we do offer limited refunds or replacements under specific circumstances outlined below.
Cannabis and mushroom products cannot be returned once delivered or shipped due to health and safety regulations. Please review your order carefully before completing your purchase.
If you receive a defective, damaged, or incorrect product, you may be eligible for a refund or replacement. To qualify, you must notify us within 24–48 hours of receiving your order.
If approved, we will issue a replacement or store credit. Refunds to payment methods may take 3–5 business days to process.
If an item is missing from your order, contact us immediately. We will verify the packing slip and delivery logs to resolve the issue promptly.
We cannot offer refunds or replacements for issues caused by customer mistakes, including:
Once a package is marked as “Delivered” by the courier, MedicalHigh is not responsible for stolen or missing packages. We encourage customers to choose safe and secure delivery locations.
For same-day Calgary deliveries, if there is an issue caused by our team, we will correct the order immediately at no extra charge.
If you need help with an order, contact our customer support team through email or live chat. We are always here to assist you and ensure the best experience.
